Shipping & Returns

Most items on the website are produced to order and shipped within one week from the order date.  In some instances, production may take up to two weeks depending on material availability.  

We ship all orders via Canada Post (domestic, the United States, and International)

If special shipping instructions are required, such as to an APO / AFO, or certain international destinations, please contact us in advance for arrangement.  We reserve the right to ship via the carrier of our choice to ensure the most reliable and secure shipping method wherever UPS shipping is not available.

All orders are shipped standard with no signature required.

DOMESTIC (WITHIN CANADA)

STANDARD SHIPPING: Standard Shipping - Delivered in about 10-14 business days

INTERNATIONAL (OUTSIDE OF CANADA)

International orders will be processed, packaged & shipped within 1-5 business days of receiving the order. International orders are shipped via Canada Post and include tracking information.

Please Note: Customs can legally hold packages as long as they feel necessary, and in rare circumstances can delay delivery up to 6 weeks. Additionally, customs can impose taxes & duties on the shipment.

Be You By Ella Inc. cannot be held responsible for any taxes & duties incurred on the shipment. Returned packages, as a result of a refusal to pay taxes & duties or abandonment of the shipment, will be subject to a non-refundable order. Any International package that is not retrieved from customs and sent back to us will incur a restocking fee of up to 15%. Packages not retrieved are either shipped back to us or abandoned.

We accept items in new condition with the original tags attached for a refund. Items washed, worn, or not returned in original condition will not be accepted and returned to the customer. You have 14 days from the date you receive your order to submit a return. Return requests must be submitted through the website with the subject line: RETURNS

PROCESSING

After your return has been received, please allow 3-5 business days for your return to be processed.

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